Solutions for Customer Training

The importance of and challenges faced by customer training have never been greater. Customer training departments must deliver more courses, faster; help customers learn more effectively; and often, generate more revenue, all while cutting costs.

OutStart offers a portfolio of solutions to turn Customer Training from a chore to a competitive differentiator and a revenue generator.

"…we are now able to more easily create vital content and then recycle it in other key areas as needed. The OutStart content creation model also puts us in a position to grow this initiative in the future to better serve the real-time, 24 / 7 needs of our customers." Autodesk, Manager of Technology, Training and Content Development

Using OutStart for Customer Training, companies are successfully:

• Building courses that give customers the freedom to learn when, where and how they want, whether with the Web, CDs, student guides, classroom training, or hand held devices.
• Delivering personalized learning by determining the right training and assembling the right content for each customer.
• Speeding developing by 50% or more
• Administrate training with far less effort.
• Creating learning objects once that can then be re-used for classroom, web, student guides, hand-held devices product documentation, and performance support.

"On-Demand" Learning

OutStart is leading the way to support the growing need for "on-demand" learning. OutStart's solutions can deliver training courses and learning objects, as well as knowledge from other sources in a just-in-time, just-for-me self-service mode. So your customers have the knowledge they need while on-the-job to effectively and efficiently perform their roles.

Informal Learning

Often classroom or web-based rapid courses are just the beginning of the learning process. OutStart leads the way in enabling an integrated approach for combining formal and informal learning. Now while on the job, learners can ask questions, get answers and collaborate with peers and experts to truly enable the learning process, while relieving instructors from being overwhelmed with emails and calls. And a closed-loop feedback process enables you to analyze usage and question to identify knowledge gaps. The informal learning environment can be used to facilitate a formal learning initiative or on the job performance support.